# Can't access app, support are not responding to my emails

**URL:** <https://community.reveri.com/t/cant-access-app-support-are-not-responding-to-my-emails/420>\
**Category:** App Feedback\
**Created:** [January 29, 2024, 11:53am UTC](https://community.reveri.com/t/cant-access-app-support-are-not-responding-to-my-emails/420 "2024-01-29T11:53:01Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![kae76](https://avatars.discourse-cdn.com/v4/letter/k/8797f3/32.png) [@kae76](https://community.reveri.com/u/kae76)\
**Post date:** [January 29, 2024, 11:53am UTC](https://community.reveri.com/t/cant-access-app-support-are-not-responding-to-my-emails/420/1 "2024-01-29T11:53:01Z")

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They have taken my bank details, and my 7 day trial in coming up and ive not even had chance to test it.

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**Author:** ![Gwendalea](https://yyz2.discourse-cdn.com/flex036/user_avatar/community.reveri.com/gwendalea/32/73_2.png) [@Gwendalea](https://community.reveri.com/u/Gwendalea)\
**Post date:** [January 29, 2024, 9:48pm UTC](https://community.reveri.com/t/cant-access-app-support-are-not-responding-to-my-emails/420/2 "2024-01-29T21:48:51Z")

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I never got my “free 7 day trial” because I couldn’t access the app for those first 9 or so days due to a glitch…. 🤷‍♀️ But I think it’s worth a 1 year subscription to try it out anyway….

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**Author:** ![shelby](https://yyz2.discourse-cdn.com/flex036/user_avatar/community.reveri.com/shelby/32/5_2.png) [@shelby](https://community.reveri.com/u/shelby)\
**Post date:** [January 30, 2024, 8:28pm UTC](https://community.reveri.com/t/cant-access-app-support-are-not-responding-to-my-emails/420/3 "2024-01-30T20:28:08Z")

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Hi Kae, I’m sorry for the trouble you had and that we delayed in responding to your email. We were unusually backed up in the inbox last week, but I believe we responded to you yesterday. Please let me know if not